Deer & Who?
Hello there I am Alex the artist, mother, crafter, hustler, wifey and over-thinker who created Deer & Fox.
It's one of those things in my life that just happened, which is pretty much how I tackle everything. I am not one of those people who have a super organised 5 year plan, I take risks when my heart say go ahead do it. That's how this all started. When I fell pregnant with my most adorable daughter Violet in 2011 I had the weirdest form of nesting ever (much to the disappointment for my husband who was keen for the big cleaning spree to happen). I needed to make, craft and create items for our baby girl. And well I did, I crafted till I should have stopped and then I crafted some more. The next thing I knew I had boxes full of stock and the realisation I needed to let some go, I mean does a baby need 15 of the same pattern doll?. And now years later that small urge to craft has become by business baby.
We have also added our dearest darling son to the mix Master Fox which again sparked a new focus and adventure for this small, now growing business of mine. Since then Deer & Fox has under gone many face-lifts, new websites, different stockists and a shift in designs and focus. It's what I love about the owner business gig, the flexibility..
We have just recently done our biggest refocus to date sparked by two things. One; I got sick, I'm ok but I am sharing because chronic illness is one of those things that you often can't see and I am all for advocating for it. For me having POTS means that I needed to prioritize my life and what is important to me as I have less time available in the day to be active. I also have a tremor in my dominate hand now and I need to be able to work around that. Two; I have been doing this for a while now and these products are the things that ignite my spirit and fill my soul with joy. I am so excited to be able to turn my own drawings into original pieces!
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LOCAL SHOPPERS GUIDE
If you would like insurance for orders please contact us hello@deerandfoxcollective to upgrade your purchase. See homepage for order upgrades. Deer & Fox will not be held responsible for uninsured shipments.
All items are shipped as soon as possible, generally within 3-5 business days after receipt of payment. If you have a special rush request, please contact me and I will be happy to accommodate your needs.
Our shipping is a flat rate of $5 per order Australia Wide & $30 per international order.
If you are shipping outside of Australia please note that Deer & Fox are not responsible for any customs charges incurred.
Holiday Seasons: We get super busy over the holidays so sometimes postal estimates be longer than the above time. We promise they won't exceed 7 business days and that your goods will be shipped with plenty of time to arrive before the big day. We appreciate your patience.
It would be greatly appreciated if you could send an email to let us know that you have received you purchase.
FREQUENTLY ASKED QUESTIONS
That is a great question, why should you buy from Deer & Fox and not some other browser you have open? Firstly we hope you are in love with what we do, we try really hard to create unique and fresh products that we love ourselves. We are a very small operation working from our small studio space from researching the best materials or printers, to sewing up a storm and designing our own websites. Since opening our business we have been blown away from the rapidly growing support which has directed us into the Deer & Fox you see today. We hope that Deer & Fox is the right fit for yourself, friends & family.
Does Deer & Fox provide refunds?
Unfortunately Deer & Fox does not give refunds or accept returns for change of mind, so be sure you love what you are interested in.
When will my order ship?
Your order will be packaged and shipped within three to five business days of your purchase. If there is an issue with the order we will contact you immediately.
What are the shipping rates?
Deer & Fox offers flat rate shipping for standard tracked parcel post.
Australia $5 | International $30. If you would like to add shipping insurance to our order please contact us on email@example.com
What if an item I want to purchase is sold out?
Many of our items are one off's or limited edition. If you are wanting a regularly stocked product please subscribe to our mailing list to keep up to date with restocks. You can also email us at firstname.lastname@example.org to a restock estimate or pre-order.
What payment methods are available?
At Deer & Fox all transactions are handled through PayPal, Afterpay & Stripe. Payment is expected at time of checkout.
All the shipping details and information that we recieve from you will remain confidential. No one has any access to your e-mail for information but us. The money transferred via PayPal is secured ad we don't hold any access to your account details or means of payment at any time.
Didn't answer your question?
Shoot us an email at email@example.com we are happy to chat with you.